FAQ

PURCHASES

 Where’s my purchase? Why does my tracking number indicate no activity since the shipping notification?

Please do not believe that the numbers sent in the shipping notice are "tracking numbers." They are actually "delivery confirmation" numbers, and do not track international packages. We believe they exist to cause great anxiety and frustration to recipients of PayPal’s shipping notification. Having those numbers makes PayPal look good, but the USPS look bad. (It doesn’t help that the USPS uses the same form for tracking and delivery confirmation!) The only nation that actually scans the numbers upon delivery is France. Please allow time for inclement weather and other unusual natural disasters which may affect package delivery before inquiring as to status, and please check your Customs and Post Offices first. Many packages stall in these offices, especially in Eastern Europe. Although delivery usually occurs within two weeks of shipping, please allow at least 30 business days. Thank you!

 Why is shipping so expensive? Are there other options?

We print our shipping labels directly from PayPal’s shipping center. Currently, the only international postage options offered are Priority Mail International (expensive, but usually quick), and Global Express International (phenomenally expensive!). Since the second option is even more expensive than the first, we are just happy that the packages arrive without getting lost, and usually very quickly. Since the USPS allows up to 5 items to be shipped in one Priority International package, the smart thing to do is get 4 friends to buy something along with you, then shipping is only $3 for each of you.

 Can you send my package somewhere else?

No, it’s against PayPal’s rules. We have to agree to PayPal’s rules in order to be able to have a service to accept online payments. If you want an item sent to another address, we suggest that you change your account info to reflect that address until you receive notification of shipment, then you can change it back.

 Do you ship to my country?

Yes, if your country allows PayPal. 

 Can you mark this as a gift so I can avoid customs fees?

Doing this is illegal in the United States and other countries. How will Gene play drums if he’s in jail?

 Can you accept other forms of payment?

No, please don’t ask to be an exception. Gene is not set up to accept credit cards personally, and has to be here to endorse checks and money orders. You do not have to be a member of PayPal to use it, there is no mystery to their forms, their customer service is top notch, and they do an excellent job of keeping everyone’s money and privacy safe. The sooner you accept this, the sooner your package will arrive.